Your Questions, Answered
Everything you need to know before making your purchase.
How long will my order take to arrive?
All orders are processed within 1–2 business days. Delivery typically takes 3–5 business days depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders — no minimum required.
Can I cancel or change my order?
If your order hasn't been processed yet, we'll do our best to assist with any changes. Reach out to us as soon as possible via the Contact page with your order details.
What’s your return policy?
We offer a 30-day return window for unused items in their original packaging. Simply contact us, and we’ll guide you through the process.
Will I get a tracking number?
Yes, absolutely! Once your order ships, we’ll send a tracking link straight to your email.
How do I contact customer support?
If you need help, just visit our Contact page or reach us at support@alunavai.com. We’re happy to assist you!